At bipls, our customers are number one - always. That's why everything we do is focused on providing excellent customer service and delivering low prices.
The information you share with bipls allows us to provide the products and services you need and want while giving you the very best shopping experience.
Our founder reminded us that "a promise we make is a promise we keep," and it's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information.
Our Policy outlines:
How and why we collect your personal information;
How your personal information is used and protected;
When and with whom we share your personal information; and
What choices you can make about how we collect, use, and share your personal information.
Bipls Privacy Policy Frequently Asked Questions
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We require our associates, business partners, and service providers to manage your personal information properly.
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We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers? Personal information to do so properly and in accordance with our policies.
We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, such as when you create an account on one of our websites. This also includes information you provide us through technology, such as through a cookie placed on your computer when you visit our websites. We also receive information from other sources to help us supplement our records, improve the personalization of our service to you, and detect fraud. Our goal is to limit the information we collect to the information needed to support our business.
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We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.
Information We Receive From You
You share information with us in various ways in our stores and online. For example, you share information when you:
Make an in-store or online purchase, or other transaction, with us;
Create an account on one of our websites or mobile services;
Use a gift registry or create a mobile shopping list;
Participate in our programs, such as Savings Catcher or ereceipts;
Conduct a transaction or request a service where we collect information (including when required by law, such as hunting and fishing licenses);
Request customer service or contact us;
Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services; and
Participate in a contest, sweepstake, promotion, or survey.
When you engage in these
activities, you may share different types of personal information with us, such
as your name, email address, physical or postal address, phone number, date of
birth, and payment information.
You also provide us information in other ways through technology. Some of this
information may be linked to you personally. This information helps our
websites and mobile services work correctly and supports our customer marketing
and analytics efforts ? Our work to understand our customers? Needs and provide
information about our products and services. Here are some examples:
Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of a referring websites, the path you take through our websites, and other information about your session on our websites.
Browsing Information: We use technologies such as cookies, web beacons, and mobile device identifiers to collect information about the use of our websites and mobile services. Cookies allow us to provide you relevant information as you use or return to our sites. Web beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. We use these tools to provide a continuous and more personalized shopping experience for you. See ?What Are Your Choices?? Below for more information.
Location Information: We may collect information about your location when your device is set to provide location information. For example, your device?S GPS signal allows us to show you the nearest bipls stores. We may be able to recognize the location of a mobile device in stores where we provide customers free wifi access. Through mobile services, Bluetooth technology in our stores allows us to show you nearby products that may interest you. See ?What Are Your Choices?? Below for more information.
Cameras: We operate cameras in store for security and operational purposes, for example, to help us improve the design of our stores to better serve our customers.
Information We Receive From Other Sources
We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, and prevent or detect fraud. We collect personal information from consumer reporting agencies in conjunction with products or services that involve financial risk to bipls, such as transactions in which bipls extends you financing.
We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To fulfill your requests for products and services and communicate with you about those requests;
To register and service your account;
To administer contests, sweepstakes, promotions, and surveys;
To provide customer service and alert you to product information, including recalls;
To help us personalize our service offerings, websites, mobile services, and advertising;
To help us improve your experience in our stores and through our websites and mobile services;
To send you information about our products, services, and promotions;
To respond to reviews, comments, or other feedback you provide us; and
To protect the security and integrity of our websites, mobile services, and our business.
To do this, we combine personal and non-personal information, collected online and offline, including information from third party sources. We also transfer or share your personal information within our corporate family of companies, such as with Sam's Club, for these purposes, as permitted by law.
We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.
We will not share your personal information outside of our corporate family of companies, except in the following circumstances:
Service
Providers
We share personal information about you with service providers that help with
our business activities, including shipping vendors, billing and refund
vendors, payment card processors, and companies that help us improve our
products and services. We require our service providers to keep your personal
information secure. We do not allow our service providers to use or share your
personal information for any purpose other than providing services on our
behalf. Your personal information may be stored and processed by our
service providers in the United States or other locations where the service
providers or bipls maintain facilities.
Products
and Services Offered by Other Businesses
We will sometimes enable other businesses to make products or services
available to our customers, such as through bipls.com Marketplace retailers.
You may purchase products or services from these other businesses at our stores
or through our websites or mobile services. We indicate when products or
services are offered by other businesses and share with these businesses
personal information related to your purchase of their products and
services.
Legal
Requirements and Protection of Our Company and Others
We may share your personal information in other special circumstances, which
include situations when sharing is required by law, or we believe sharing will
help to protect the safety, property, or rights of bipls, our customers, our
associates, or other persons. Examples include:
Protecting the health or safety of customers;
Addressing crimes committed on bipls property;
Identifying and addressing fraud or financial risk;
Providing personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry; and
Responding to an investigative body in the case of a breach of an agreement or violation of law.
Business
Transfers
In the event that all or a part of our business is merged, sold or reorganized
(including transfers made as a part of insolvency or bankruptcy proceedings),
personal information about you could be shared with the successor business. We
will use reasonable measures to help ensure that any successor treats your
information in accordance with this Policy.
With Your
Consent
In any circumstance other than those described above, we will ask for your
affirmative consent before we share your personal information outside of our
corporate family of companies, and we also will not sell or rent your personal
information.
You have choices about the various ways we collect, use, and share your personal information.
We may send you marketing communications. You can tell us your marketing preferences by visiting our .
We also personalize your experience on our sites and mobile services by showing you advertisements from bipls or our advertising partners that are tailored to your interests. .
Some of our mobile services use your device?S location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
Marketing
Preferences
When we are sending marketing communications to you, we use the following
standards:
We use an opt-in standard for phone and text messages. We use an opt-in standard for sharing personal information with companies outside our corporate family of companies for their use in direct marketing, such as sending you promotions. Opt-in means we will only conduct the activity with your affirmative consent.
We use an opt-out standard for email or for other communications, such as postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).
Please note that these standards may not apply to communications regarding our Health & Wellness operations, such as prescription reminders. For more information see the Health & Wellness Notice of Privacy Practices.
. The Communication Preferences & Alerts page allows you at any time to update or change your preferences about receiving marketing materials. Or you may contact the Privacy Office as described in the ?? Section below.
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Since we do not accept opt-out requests from third parties, such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, customer surveys, or recalls. We may also need to contact you with questions or information regarding your order.
Interest-Based
Advertising Preferences
We personalize your experience on our sites and mobile services by showing you
advertisements that are tailored to your interests. For example, if you browse
or shop for electronics with us or on other sites, we may show you ads for
electronics as you continue to browse the Internet. For more information about
browsing information see ?Information We
Receive From You.?
We show you advertisements related to bipls or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for bipls on participating websites and mobile services based on how you browse. We do not share personal information about you with companies that advertise on our websites without your consent. .
Mobile
Location Settings
Some of our mobile services use your device?S location information. You can
adjust the settings of your mobile device at any time to control whether your
device communicates this location information. See your device instructions to
learn more about these settings. In addition, we may offer you controls on our
use of your mobile location information. See
?What Types of Information Do We Collect?? Above for more
information on the types of location information we collect.
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account on one of our websites, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
Contact us through one of the ways listed in the ?Contact Us? Section at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if it is reasonably available, unless it infringes on the privacy of other individuals, and subject to reasonable limitations provided by law and internal procedures. Otherwise we will describe the types of information we typically collect. We will provide access and make the changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
If you need to access your personal information related to a specified service provided to you by a bipls service provider or business partner, we will refer you to the service provider or business partner. Please contact us via the ?Contact Us? Section below.
If you need assistance accessing records related to your Vision Center, Pharmacy, or financial services information, please visit the ?What Are Your Privacy Protections for Specific Types of Personal Information?? Section.
We recognize the importance of maintaining the security of our customers? Personal information. We use reasonable security measures, including physical, administrative, and technical safeguards to protect your personal information.
We have a team of associates who are responsible for helping to protect the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.
Here are some examples of security measures we use to protect your personal information:
Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.
Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window. These indications may not be present in mobile services that use SSL.
For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.
To learn more about measures you can take to protect the security of your personal information, please click .